FREQUENTLY ASKED QUESTION
OREDR AND PAYMENT
Q. HOW DO I PAY ?
Payment with Quality Comfort is easy and secure. We accept major credit cards, debit cards, and other secure online payment methods through our encrypted payment gateway. Simply proceed to checkout, choose your preferred payment option, and follow the prompts to complete your purchase. Rest assured that your financial information is handled with the utmost confidentiality.
Q. HOW DO I CANCEL THE ORDER?
If you wish to cancel your order, please contact our customer support team at @ this email as soon as possible. Order cancellations are subject to our cancellation policy. It’s important to note that orders can only be canceled before they have been processed for shipping. Once the shipping process has begun, the cancellation option may no longer be available.
Q. DO YOU ACCEPT RETURNS?
Yes, we do accept returns. If for any reason you are not completely satisfied with your purchase, please email us your concern @ this email for detailed information on the return process, eligibility criteria, and any associated conditions. Our goal is to ensure your satisfaction, and our customer support team is available to assist you with any questions or concerns related to returns.
Q. DO YOU ACCEPT EXCHANGES?
Yes, we offer the option for exchanges. If you wish to exchange an item for a different size, color, or style, please reach out to ouremail @. We will guide you through the exchange process, including any applicable terms and conditions. Exchanges are subject to product availability, and our team will work to ensure a smooth and satisfactory exchange experience for you.
DELIVERY AND SHIPMENT
Q. HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?
Orders are typically processed within 1-2 business days after payment confirmation. Once processed, you’ll receive a confirmation email with tracking details.
Q. HOW CAN I TRACK THE STATUS OF MY ORDER?
Once your order is shipped, a tracking number will be sent to your email. You can use this number to track your shipment through our website or the designated courier’s platform
Q. CAN I EXPEDITE MY SHIPPING FOR FASTER DELIVERY?
Yes, we offer expedited shipping options at checkout for faster delivery. Please note that additional charges may apply.
Q. WHAT SHOULD I DO IF MY ORDER IS DELAYED?
we apologize for any inconvenience. Please track your order using the provided tracking number. If you still have concerns, feel free to contact our customer support team for assistance.
Q. CAN I CHANGE THE DELIVERY ADDRESS AFTER PLACING AN ORDER?
Unfortunately, we cannot modify the delivery address once the order is processed. Please ensure accurate information during checkout.
RETURN AND EXCHANGE
Q. HOW DO I INITIATE A RETURN?
To initiate a return, please visit our Returns Portal and follow the instructions. You’ll be guided through the process, and a return authorization will be provided.
Q. CAN I RETURN A PRODUCT IF IT'S BEEN USED OR ASSEMBLED?
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Please refer to our contact page for detailed information.
Q. HOW WILL I RECEIVE MY REFUND?
Refunds are typically processed to the original payment method used during the purchase. Please allow [X] days for the refund to reflect in your account.
Q. DO YOU OFFER EXCHANGES FOR A DIFFERENT PRODUCT?
While you’re welcome to use your preferred shipping method, we recommend using the shipping label provided in the Returns Portal for a streamlined process and tracking.
Q. CAN I USE MY OWN SHIPPING METHOD FOR THE RETURN?
While you’re welcome to use your preferred shipping method, we recommend using the shipping label provided in the Returns Portal for a streamlined process and tracking.
Q. WHO COVERS THE COST OF RETURN SHIPPING?
Return shipping costs are typically the responsibility of the customer unless the return is due to a defect or an error on our part. For more details, please contact us.